Returns & Exchanges

At Third Wave Coffee Roasters, we strive to ensure every brew meets your expectations. Due to the perishable nature of roasted coffee beans, we offer a satisfaction guarantee and easy returns on all brewing equipment and merchandise within 15 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation of why the product didn't meet your needs.

• 2.
  Verification and Approval

  Our quality control team will review your request within 48 hours; for damaged equipment, please attach a photo of the defect for immediate processing.

• 3.
  Package Your Items

  Securely pack the unused merchandise or equipment in its original packaging to ensure it is not damaged during the return transit.

• 4.
  Receive Refund or Credit

  Once we receive and inspect the returned items, we will issue a full refund to your original payment method or provide store credit for your next coffee order.